Returns &
Refunds
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.
In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at skinsation.clinic@gmail.com to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). Once faulty goods have been returned to us your refund can be processed. Items can be posted directly back to us at the address below.
Goods must be in their original packaging with any seals in tact and in a saleable condition.
Please specify order number on returns package.
Please ensure goods are packaged appropriately to avoid damage.
Goods must be returned within 14 days of receipt for exchange or refund.
Once we are notified of faulty goods arrangements will be made to return faulty items